Last updated: September 1, 2026
About these terms
These terms apply when you request a quote from, or book cleaning services with, MAPI Professional Cleaning Solutions LLC (“MAPI”, “we”, “us”) in Miami, Florida. By requesting a quote or accepting a scheduled cleaning, you agree to them. Where you and MAPI sign a separate written service agreement, that agreement controls if it conflicts with anything here.
Quotes and estimates
Quotes are free and carry no obligation. A quote is based on the information you give us about the space: its size, condition, and the scope you ask for. If the space turns out to be materially different from what was described, we will tell you before starting and give you the choice to adjust the scope or the price. We never change a price mid-job without your approval.
Scheduling and access
We agree the date, time window and access method in advance. You are responsible for making sure we can get in: keys, codes, badges, parking or a person on site. If we arrive and cannot access the space, we will try to reach you; if we cannot start within a reasonable wait, the visit may be treated as a late cancellation.
Cancellations and rescheduling
Please give us at least 24 hours’ notice to cancel or reschedule a visit, so we can offer the slot to someone else. Cancellations with less notice, or lockouts as described above, may be charged in whole or in part. We will always tell you before charging. If we have to reschedule for our own reasons (weather, illness, equipment), we will offer you the next available slot at no penalty.
Pricing and payment
Prices are those stated in your accepted quote or service agreement. Unless agreed otherwise, payment is due on completion for one-time jobs, and on the invoice terms stated for recurring accounts. Recurring rates assume the agreed frequency; if visits are skipped, the per-visit rate may return to the one-time rate. Late payments may pause service until the balance is settled.
Our satisfaction guarantee
If something within the agreed scope was missed or not done properly, tell us within 24 hours of the visit and we will return and re-clean that area at no cost. This re-clean is our responsibility and your remedy for a cleaning that falls short. It does not cover work outside the agreed scope, or conditions that cannot be resolved by cleaning, for example permanent staining, worn finishes or pre-existing damage.
Your responsibilities
Before a visit, please secure cash, jewellery, firearms, medication, and irreplaceable or highly fragile items. Let us know in advance about pets, alarm systems, surfaces that need special products, areas we should not enter, and any hazard on site. We may decline to clean an area that is unsafe, for example one with biohazards, pest infestation, mould requiring remediation, or exposed electrical or structural danger.
Damage, loss and claims
Accidents are rare, but if we damage something, tell us within 48 hours of the visit so we can inspect it while the cause is still clear. We will repair, replace or credit the item as appropriate. We cannot accept claims for pre-existing damage, normal wear, items that were already loose, unstable or improperly mounted, or damage reported after that window.
Licensing and insurance
MAPI is licensed and insured, and our team members are background-checked. Proof of insurance is available on request. Many commercial clients and building managers ask for it, and we are happy to provide it.
Hiring our staff
We invest heavily in recruiting, vetting and training our people. For the duration of your service and for twelve months afterwards, please do not directly hire or contract a MAPI team member for cleaning work outside of MAPI. If you would like to bring someone onto your own staff, talk to us first. We would rather find an arrangement that works than lose a client over it.
Limitation of liability
To the fullest extent allowed by Florida law, our total liability arising out of the services is limited to the amount you paid for the specific visit that gave rise to the claim, and we are not liable for indirect or consequential losses such as lost profits or lost business. Nothing here limits liability that cannot be limited by law, including for personal injury caused by our negligence.
Use of this website
The content, branding and design of this website belong to MAPI. You may view and share it, but not copy it for a competing commercial purpose. Information on this site is provided in good faith for general guidance; the scope and price that apply to you are the ones in your quote.
Governing law
These terms are governed by the laws of the State of Florida. Any dispute will be handled in the state or federal courts located in Miami-Dade County, Florida. Before starting anything formal, please call us. Nearly everything is faster to fix with a conversation.
Changes
We may update these terms as our services change. The date at the top of this page shows the current version. Changes apply to bookings made after they are posted.
Contact us
MAPI Professional Cleaning Solutions LLC
Miami, Florida
Phone: (305) 848-9885
Email: info@mapiproclean.com